General Terms and Conditions (GTC) of lucevivida.com
§1 Validity of the terms and conditions
These General Terms and Conditions (GTC) apply to all deliveries, services, and offers of lucevivida.com, even if they are not expressly agreed upon again in writing. By placing an order, the customer accepts these terms and conditions. The general terms and conditions of the customer do not apply, unless explicitly agreed upon in writing by lucevivida.com.
Mandatory statutory consumer rights remain unaffected by these terms and conditions. Any deviations or additional agreements are valid only if confirmed in writing by lucevivida.com.
§2 Quality
Great importance is attached to the freshness and quality of all products, and only natural raw materials are used. Whenever possible, Luce sources these raw materials from its own production or from trusted regional producers. All products are prepared in compliance with applicable hygiene regulations and are packaged and stored appropriately to preserve quality.
Lucevivida.com is registered with the Cantonal Laboratory for Food Safety of the Canton of Zürich under registration ID 132818 (inspection date: 04.07.2025) and complies with all relevant regulations, orders, and instructions of the Canton of Zürich regarding food safety and hygiene for gastronomy businesses. Our production follows the HACCP guidelines at all stages.
As our baked goods are handmade in small batches, slight variations in shape, size, or decoration may occur and do not constitute a defect.
§3 Orders
An order is considered accepted, and the sales contract is formed, once the customer receives an order confirmation from lucevivida.com by e-mail. We aim to process and ship orders as quickly as possible, with an average processing time of three (3) calendar days.
If there are temporary shortages of raw materials or other circumstances beyond our control that may delay shipment, we will inform the customer as soon as possible and provide an updated estimated delivery date.
To ensure smooth communication, customers are asked to provide a valid e-mail address and/or telephone number where they can be reached for order-related questions.
§4 Terms of payment and prices
All product prices are stated in Swiss francs (CHF) and exclude any delivery charges, which are shown separately during the checkout process. lucevivida.com does not reach the legal turnover of CHF 100’000.– and is therefore not liable for VAT. We reserve the right to adjust our prices by up to 10% at any time without prior notice. Payment is possible by debit/credit card through the secure payment provider Stripe, through PayPal, or, on request, by prepayment. Payment is charged at the time the order is confirmed. Seasonal products can also be ordered out of season via the item search; we reserve the right to apply a higher retail price for these out-of-season products than during the main season.
§5 Delivery
Lucevivida.com delivers exclusively within the City of Zürich and nearby locations around Adliswil. Delivery times depend on the product type and delivery address and will be agreed upon during the ordering process.
We cannot be held responsible for non-delivery or delayed delivery if caused by an incorrect delivery address, absence of the recipient, access restrictions at the delivery location, or force majeure. In such cases, we will work with the customer to arrange a redelivery where possible.
§6 Inspection of goods, returns and refunds
The customer should check the goods for completeness and condition immediately upon delivery or collection. If there are any defects, damage, or missing items, they must be reported to lucevivida.com within 3 working days of receipt, together with a brief description and, if possible, photographic evidence.
In the case of a proven defect or incorrect delivery, the customer is entitled to one of the following remedies, at their choice:
A replacement delivery of the same product (subject to availability), or
A refund of the purchase price paid for the affected item, issued via the original payment method within 7 working days after confirmation of the defect.
For perishable goods such as bread, cookies, cakes, and granola, warranty claims expire after the printed expiration or best-before date. For non-perishable packaged goods (e.g., sealed granola), returns for quality reasons are accepted within 14 days of delivery, provided the goods are unopened, in their original packaging, and accompanied by proof of purchase.
To arrange a return, customers must contact lucevivida.com customer service by e-mail or phone to receive return instructions. Unless otherwise agreed, the customer is responsible for return shipping costs. Returns may also be made in person at the lucevivida.com factory shop.
Refunds or replacements will be processed once the returned goods have been inspected and confirmed to meet the above criteria.
Allergenic ingredients, including but not limited to cereals containing gluten, sesame, nuts, eggs, and milk, are clearly marked in the product details of the online store catalogue. The customer is responsible for reviewing these details before ordering. Lucevivida.com cannot be held responsible for allergenic reactions or other health-related issues arising from the consumption of its products.
§7 Data protection
Lucevivida.com respects and protects the privacy of its customers. Personal data collected during the ordering process — such as name, address, contact details, payment information, and order history — is used solely for the purposes of processing and delivering orders, handling payments, and providing customer service.
We may share necessary personal data with trusted third-party service providers (such as payment processors like Stripe or PayPal, and delivery partners) strictly for fulfilling the order. These partners are contractually obligated to handle personal data securely and in accordance with applicable data protection laws.
Customer data is stored only for as long as necessary to provide our services, fulfill legal or accounting obligations, and resolve any disputes. Once this period has ended, data will be deleted or anonymized.
Customers have the right to:
Request access to their personal data
Request correction of inaccurate or incomplete data
Request deletion of their personal data, unless retention is required by law
Withdraw consent for data processing where consent is the legal basis
Requests regarding data protection can be sent to info [at] lucevivida.com. We will respond in accordance with Swiss data protection laws.
We take appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or destruction.
§8 Copyrights and legal notice
We reserve all rights (text, images and graphics) of our website. The entire content may not be copied, published or used for personal use without the written consent of the management of lucevivida.com. Lucevivida.com does not give any guarantee for the correctness of its website, such as incorrect or incomplete information.
§9 Validity and place of jurisdiction
For business customers, Adliswil is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. For consumer customers, the applicable statutory provisions on jurisdiction apply.
The contractual relationship is governed by Swiss law. If individual provisions of these GTC are found to be invalid or unenforceable, the remaining provisions remain unaffected and in force.
Adliswil, August 2025
lucevivida.com