Privacy Policy of lucevivida.com

At lucevivida.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Swiss data protection law.

By using this website or placing an order, you acknowledge this Privacy Policy.

Data Controller

The operator of lucelivida.com is responsible for processing your personal data.

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Email: info [at] lucevivida.com

Additional legal information can be found in our Impressum.

Personal Data We Collect

Depending on your interaction with our website, we may collect the following personal data:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Payment information (processed securely by our payment providers)

  • Communication relating to your enquiries or orders

We collect only the personal data necessary to provide our products and services.

How We Use Your Personal Data

Your personal data is used solely for legitimate business purposes, including:

  • Processing and delivering your orders

  • Processing payments

  • Providing customer support

  • Responding to enquiries

  • Managing returns or refunds

  • Complying with legal, accounting, and tax obligations

  • Protecting our business against fraud or misuse

We do not sell or rent your personal data to third parties.

Payment Processing

Payments are processed securely by trusted third-party payment providers, including:

  • Stripe Payments Europe Ltd.

  • PayPal (Europe) S.à r.l. et Cie, S.C.A.

Lucevivida.com does not store your complete payment card details. Payment information is processed directly by the selected payment provider in accordance with its own privacy policy and security standards.

Sharing Personal Data

We share personal data only where necessary to provide our services.

This may include:

  • Payment providers

  • Delivery and courier services

  • IT service providers supporting the operation of our website

These service providers receive only the information necessary to perform their services and are required to protect your personal data in accordance with applicable law.

We will disclose personal data to public authorities only where required by law.

Data Retention

We retain personal data only for as long as necessary to:

  • fulfil your order,

  • provide customer service,

  • comply with legal obligations,

  • meet accounting and tax requirements, or

  • resolve disputes.

After the applicable retention period has expired, personal data is securely deleted or anonymised where appropriate.

Cookies

Lucevivida.com may use cookies and similar technologies to ensure the proper operation of the website and to improve your browsing experience.

Cookies are small text files stored on your device that help remember certain settings and enable basic website functionality.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Website Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Under applicable Swiss data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data where legally permitted

  • Object to certain types of data processing

  • Withdraw consent where consent is the legal basis for processing

To exercise your rights, please contact us at info [at] lucevivida.com.

We will respond within the time required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be published on this page.

Questions

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at info [at] lucevivida.com before placing your order.

Last updated: 11 July 2026 in Adliswil
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